Privacy policy

We Are Saltbush ("Saltbush", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it.

What we collect

When you visit our store or place an order, we may collect:

- Your name, email address, phone number, and delivery and billing addresses

- Your order details and order history

- Payment information (processed securely by our payment providers; we never see or store your full card details)

- Information about how you use our website, such as pages viewed, device and browser type, collected through cookies and similar tools

- Anything you send us when you contact us

How we use it

We use your information to:

- Process, ship and track your orders

- Contact you about your order and answer your questions

- Send you marketing emails, if you've signed up (you can unsubscribe at any time using the link in any email)

- Improve our website, products and advertising

- Prevent fraud and meet our legal obligations

Who we share it with

We only share your information with businesses that help us run the store, and only what they need:

- Shopify, which hosts our store and processes payments

- Our fulfilment partner Dropshipzone and its suppliers, who pack and ship your order. They receive your name, delivery address and order details

- Delivery companies, who receive your name, address and contact details to deliver your parcel

- Advertising and analytics providers such as Meta (Facebook and Instagram) and Google, which use cookies to measure and improve our ads

- Government authorities, if required by law

We don't sell your personal information.

Overseas disclosure

Some of the businesses we use store or process information outside Australia, including in the United States, Canada and China. We choose providers who take reasonable steps to protect your information.

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can turn off cookies in your browser settings, but parts of the store may not work properly.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing [email]. We'll respond within 30 days.

Complaints

If you have a concern about how we've handled your personal information, email us at [email] and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact

We Are Saltbush

Barwon Heads, Victoria, Australia

wearesaltbush@gmail.com

Last updated: 7 November 2026